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Build & Run — Technology Modernisation & Cloud

Hundreds of staff. Dozens of outlets.One connected cloud platform.

End-to-end digital transformation for a healthcare operator — booking, revenue, mobile experience, payroll, and competency, all in one system.

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The challenge

A healthcare client operating hundreds of staff across dozens of outlets was running on a traditional, centralised legacy management system that couldn't scale or connect its own data.

What we delivered

Inside the engagement

Foundation

Cloud-based application design & developmentFull data migration to the cloudSecure, end-to-end system with automation

Booking & Operations

Bookings centralised by staff and locationLive wallboard connection at each clinic

Data & Analytics

Centralised sales revenue by clinic, product, serviceStructured database powering big data analyticsInsight from service-level to individual customer

Customer Experience

Mobile app integrationBooking, payment, and rewards in one journey

People

Salary, commissions & incentives tied to individual contributionCentralised staff competency & certification management
The outcome

Where it stands today

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5 systems, 1 platform

Booking, revenue, mobile experience, payroll, and competency management unified.

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Live at every clinic

Real-time wallboard visibility connected directly to the booking system, clinic by clinic.

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Big data, not just data

Structured revenue and service data now powers analysis from business-level down to individual customer insight.

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Fair, accurate compensation

Staff incentives and commissions now tied transparently to individual contribution.

Why it matters

A foundation built to grow 10x, exactly as promised — not a one-off project, but infrastructure the client's own business now compounds on.

See the capability behind this

This engagement draws on our Technology Modernisation & Digital Transformation capability. Explore what's inside it, or talk to us about what you're solving for.

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